Avenumi

Support

Email support@avenumi.com for help with the app, account, family, notifications, exports, privacy, or subscriptions.

Purchases and subscriptions

• To restore an eligible purchase, open Avenumi's Premium screen and choose Restore Purchases.
• To manage or cancel, use iOS Settings → Apple Account → Subscriptions → Avenumi.
• Apple controls billing, eligibility, cancellation timing, and refunds.

Deleting an Avenumi account does not cancel an Apple subscription. Apple billing may continue until the subscription is cancelled through Apple.

Delete an account

Open Settings → Account and data → Delete account, review the destructive confirmation, and reauthenticate when requested.

• For an ordinary member, membership and the personal profile are removed. Family-owned care facts remain, with direct author identity dissociated.
• A multi-member family owner must transfer ownership first.
• For a sole owner, the family and nested child/care records are deleted.

If the app cannot be accessed, email support with the subject Account Deletion Request and enough information to verify the account. Never send passwords, Apple or Google credentials, payment-card details, or unnecessary child-care information.

Troubleshooting

Describe what you tried, what happened, the screen involved, iPhone model, iOS version, Avenumi version, and whether you are the family owner. Do not include invitation codes or credentials.